Very reliable, friendly, delivery service available if necessary. Would thoroughly recommend
Took 2 pairs of curtains to alter/clean and 3 pairs of dress curtains to dry clean. Been told the alteration will cost 195, no problem. Never heard how much the cleaning will be except 8.75 per square yard. 2 weeks later I went to collect the curtains. The owner produced a bill of 945.35, out of which 750.35 was the dry cleaning cost of 5 sets of curtains (and 3 of them arent even real curtains! They are dress curtains that are barely 1m wide in total... ) but she said those dress curtains are thicker so suddenly it is 12.75 per square yard! She insisted the cost is right and shes even given me 25% discount on the curtain cleaning and said my husband has seen and approved of the cost (which he obviously is completely unaware of). I think, out of being just shell-shocked at the cost, I somehow paid and said I will go home measure the curtains and revert. Long story short, after measuring the curtains generously and applied higher rate for the dress curtains, I realised she basically overcharged me a whopping 372!!! She was only offering 255 as initial refund, then went up to 300, then said 350 is the best she could do. She finally refunded me the full 372 after I insisted on my calculation and offered to take the curtains back to the shop for her own measurement. The whole experience until the payment point was nice but it definitely feels like being ripped off by a smiling con artist. 5 set of curtains cost 378 to dry clean... I think I could have easily done that lower than 150 in the shop around the corner. She insisted the calculation was a genuine mistake, however shes been in the business for so long.. if charging someone double feels right, then shes either a fraud or best a very unprofessional shop owner. Utterly disappointed and still outraged at the this experience. I hope people are warned and think twice before taking their business to them. She clearly takes her chances with relatively affluent customer groups in this area.
We take all of our dry cleaning to them and the service is excellent.What a great service and nice easy people to deal with and they cannot help enough. I took a suit jacket with a few stains on, I doubted they could make it good again, but they excelled and returned it as though it was brand new.I would highly recommend you use their service, its second to none in the area and unrivalled.
Great service! We have been using Excel for two years now and the experience could not be more positive. The wonderful lady that runs Excel has always gone above and beyond. Thank you
Ive been using their services for a number of years and have found them to be polite, professional and Curtis. The returned laundered shirts have been wrapped, starched, clean and folded. They have also altered my granddaughters prom dress and the results are amazing. I would have no hesitation in recommending this service to friends and family.
Excel Dry Cleaners Of Gerrards Cross is a UK Laundry based in Gerrards Cross, South East England. Excel Dry Cleaners Of Gerrards Cross is located at 17 Packhorse Rd, Gerrards Cross SL9 7QA, UK.
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